- How do I use the Vision LP website?
- Is it safe for me to access and view my Vision account online?
- Why do I have to re-enter my PIN Number in the Account Review?
- After not using the site for a short period of time, I was required to Log In again, even though I never logged out. Why?
- Do I need any special software to use the Vision LP site?

What's New About The Site

- What are the differences between the old Vision website and the new Vision web site?

Technical Issues & Support

- I cannot Log In to the site, even though I know my account number and pin are correct.
- Internet Explorer 6+ Users: Issues logging into the site and Account Review
- I continue to get error messages when I attempt to access a certain page.
- When I try to get to a certain area, all I get is a blank page.
- I have to scroll a lot from right to left to see certain pages. How do I fix this?

General Usage & Security

How do I use the Vision LP website?
The Vision LP website has been designed to allow quick, easy and secure access to our special trader's tools, resources, customer account information and more. A Vision customer service representative or your broker can further assist you in the usage of the various tools on the Vision website.

Is it safe for me to access and view my Vision account online?
The Log-In Process, as well as the pages which allow you to see your account information, are viewed through our Secure Server. Our Secure Server encrypts all information transmitted back and forth, keeping it safe from possible attempts at interception or hacking.

Why do I have to re-enter my PIN Number in the Account Review?
For your protection, after the initial Log In to our site, we do not save your PIN number to our server or to your computer through the use of 'cookies' or any other method. By requiring you to re-enter your PIN number, we are avoiding the need to store this important information in a potentially non-secure manner, insuring the security of your private account information during and after your visit.

After not using the site for a short period of time, I was required to Log In again, even though I never logged out. Why?
For your safety and security, you are logged out of your Vision session after 30 minutes of non-activity.

Do I need any special software to use the Vision LP site?
We recommend, for the best experience possible, that you have the latest version of Internet Explorer (5+) running. Click here to go to Microsoft's website to download the latest version of Internet Explorer.

In some cases, you will need the Adobe Acrobat Reader to read and print the downloadable (.pdf) versions of our materials. The Adobe Acrobat Reader is a free download available from Adobe's website - click here to download it now.

The Real Audio/Video Player may be required to view and/or listen to special audio and video content available on our site. The Real Audio Player is a free download, available at Real.com - click here to download now.

What's New About The Site

What are the differences between the old Vision website and the new Vision web site?
The new Vision LP site offers an easier-to-use environment, as well as improvements to our current online trading tools. In the coming weeks, we will continue to add more personalization features, as well as our new TalonWeb trading platform.

Whether you are trading your account with one of our affiliated brokers, a Commodity Trading Advisor (CTA), or have chosen to trade your account yourself or through another designated individual, the site is built to deliver information and services that cater the type of account you maintain with us.

Technical Support:

I cannot Log In to the site, even though I know my account number and pin are correct.
- When attempting to log in, do not use any spaces before, after and especially in between the characters of your account number or PIN.
- If you hold multiple accounts with us, check that you are not mixing account numbers or passwords from multiple accounts.
- Make sure your CAPS LOCK or SHIFT LOCK key isn't on when typing in your information.
- Customers using IOXM, Talonweb or other trading platforms: Please insure that yoiu are not trying to log into the site using the same ID and PIN that you use for online trading. In most cases, while the Account Number is the same, the PIN is not. If you are unsure of your Vision PIN number, please contact your broker or customer service representative.

Internet Explorer 6 Users: Issues logging in to the site or Account Review:

Due to new default security restrictions set in Internet Explorer 6, you may experience difficulty logging on to the site or Account Review; specifically, error messages noting that you are not logged in. This is due to the automatic blockage of Cookies, small files used by many websites (including Vision) to track and authorize users. You can fix this problem manually by following these simple directions:

1) Go to the Internet Options panel, located under the 'Tools' menu on the top bar of the Internet Explorer window.

2) Select the Privacy tab to view the Privacy panel. You should see a slider, and underneath that, a button that says 'Advanced..'. Click that button.

3) At the top of the Advanced panel is a checkbox labeled Override Automatic Cookie Handling. Check this box if it isn't checked already. Hit 'OK' to exit that panel, and hit 'OK' again to close that window. Close and restart Internet Explorer.

If you still have trouble, please contact our Website Support Department for further assistance.

I continue to get error messages when I attempt to access a certain page.
As we continue to improve upon the functionality of the Vision website, certain areas may become unavailable during normal maintenance. While we will typically alert you in advance of such a maintenance outage, we urge you contact our Website Support Department immediately while keeping the error message on your screen. Each message contains important information that allows our developer and technicians to assess and address the problem immediately.

When I try to get to a certain area, all I get is a blank page.
Try reloading the page by hitting the "Refresh" button (looks like arrows going in a circle) a few times. If the problem still persists, contact our MIS department right away. In some cases, this problem is specific to Netscape, and you may temporarily circumvent the problem by attempting to open the site on Internet Explorer, if available.

I have to scroll a lot from right to left to see certain pages. How do I fix this?
The Vision website is best used with a monitor that is set to an 800x600 pixel viewable area or greater. You may want to set your monitor resolution higher to avoid this problem when visiting the Vision site as well as other popular websites.

On PC/Windows computers: by accessing the Start Menu > Settings > Control Panels > Display > Settings and setting the Screen area to 800x600 or higher.

On Macintosh computers: Go to the Apple Menu > Control Panels > Monitors > and set the screen resolution to 800 x 600 or higher.